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RETURN/EXCHANGES

What is your return policy?

All sales are final on our site. We want you to be 100% satisfied with your Klosmic purchase. But, due to hygiene reasons we are unable to accept returns. If we made a mistake or the item arrived defective, please contact us on service@klosmic.com and we’ll make things right.

 We do not provide exchange/ return/ refund in the following cases:

  1. When the customer is skeptical if the products are authentic or not. We have only authentic products on our site and hence you do not have to worry about it.
  2. When the customer has changed their mind about a certain product post dispatch. This means we have to bear the return changes and damages. If it is a COD order the customer will not be eligible for further COD orders on our site. If it is a prepaid order there will be cancellation charges and only then will a refund be initiated. 
  3. If a product has a certain smell. We want to establish that we do not sell products that are too old and there is no reason for us to do such things as everything sells pretty fast on our store. Also, a lot of brands have different formulations and certain products can have a paint/ whitener scent. We are in no way handling the formulation of this and so we can't bear returns on any such items.

To return or exchange an item please follow the steps below:

  1. Include a copy of the packing slip or confirmation email from your order and note the item desired. (We cannot guarantee all items  will be in stock for exchanges.)
  2. To generate a return
    Send us a mail to service@klosmic.com with your order number and we will get back to you
  3. Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund within two working days to your registered bank .